CVS Pharmacy Technician Certification Practice Test

What standard protocol should a pharmacy technician follow when a patient has a question about their prescription?

1. Discuss the question directly with the patient in front of others

2. Relay the question privately to the pharmacist

3. Answer the question using available resources

4. Refer the patient to someone else in the pharmacy

The correct answer is: Relay the question privately to the pharmacist

When a patient has a question about their prescription, the most appropriate standard protocol is to relay the question privately to the pharmacist. This is important because pharmacists possess the advanced training and expertise required to address medication-related inquiries effectively. They can provide detailed information regarding dosage, potential side effects, and interactions with other medications—topics that may be beyond the pharmacy technician's scope of practice. Moreover, maintaining patient confidentiality is crucial in a healthcare setting. By discussing the patient's question with the pharmacist in a private setting, the pharmacy technician ensures that sensitive information is protected and that the patient feels comfortable asking their questions without feeling exposed or embarrassed in front of others. While answering questions directly can seem helpful, pharmacy technicians may not have the comprehensive knowledge necessary to provide the correct information. Using resources to answer a question could lead to misunderstandings or incomplete information. Referring the patient to another staff member may also not address their concern directly, as the pharmacist is the best-qualified individual to provide the necessary guidance. This approach supports high-quality patient care and adheres to professional standards within the pharmacy environment.