CVS Pharmacy Technician Certification Practice Test

What should you always do before giving prescription information over the phone?

1. Ask the caller their favorite medication

2. Verify customer information

3. Provide the medication name immediately

4. Confirm the caller’s identity with their phone number

The correct answer is: Verify customer information

Before giving prescription information over the phone, it is essential to verify customer information. This step is crucial for ensuring the privacy and security of patient data. Verification typically involves confirming the identity of the caller by checking personal details such as the patient’s name, date of birth, and possibly additional information like their prescription number or address. This process helps prevent the unauthorized release of sensitive information, thereby adhering to HIPAA regulations which protect patient confidentiality. By taking this precaution, a pharmacy technician ensures that they are speaking with the correct patient or an authorized individual, thereby safeguarding the integrity of the pharmacy’s operations and the trust of the customers. The other options do not provide the necessary safeguards to protect patient information or verify the caller’s identity appropriately. For instance, asking about a favorite medication does not ensure the identity or authorization of the caller. Providing medication names immediately without verification can lead to significant privacy breaches, and relying solely on a phone number does not guarantee that the caller is the correct person, as phone numbers can be shared or spoofed.